Privacy Policy
Spence Detailing “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, services, and communicate with us, including through our messaging services.
By interacting with our website, signing up for services, or communicating with us via SMS, email, or other means, you agree to the terms outlined in this Privacy Policy.
We collect information from you when you:
Sign up for our services or promotions. Schedule an appointment with us. Communicate with us via SMS, email, or phone. Visit our website and use our online tools.
The types of information we may collect include:
Personal Information: Name, email address, phone number, physical address, and payment information. Service-related Information: Vehicle details, appointment dates, and service history. Technical Information: IP address, browser type, device information, and other data collected via cookies or other tracking technologies.
We use the information we collect for purposes such as:
Providing services, scheduling appointments, and managing communications. Sending marketing messages and promotional offers via SMS, email, or other communication channels (with your consent).Personalizing and improving our website and services. Processing payments and ensuring secure transactions.
In compliance with 10DLC regulations, we use registered application-to-person (A2P) messaging for all business communications via SMS. When you opt-in to receive SMS communications from us, we may send you service-related messages, promotional content, and appointment reminders.
By opting in to receive SMS messages, you acknowledge and agree to the following:
You may receive marketing messages and promotional offers from us. You can opt out at any time by texting “STOP” to the number from which you received the message. Message and data rates may apply. Please check with your mobile provider for details on these charges. To receive help or more information about our messaging services, you can text “HELP” to the number you received the message from, or contact us directly via the details below.
We comply with all A2P messaging guidelines and take measures to ensure the proper registration and use of 10DLC numbers.
We do not sell or share your personal information with third parties, except in the following circumstances:
With trusted service providers that assist us in running our business operations (e.g., payment processors, appointment scheduling software).To comply with legal requirements or protect our rights and safety. In connection with a merger, acquisition, or sale of our business assets.
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.
You have the following rights regarding your personal information:
Opt-out: You may opt-out of receiving marketing communications at any time by following the instructions in the message (e.g., replying “STOP” to an SMS) or contacting us directly. Access: You may request access to the personal information we have about you. Update: You may update or correct your personal information at any time. Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our services following the posting of changes signifies your acceptance of the updated terms.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Spence Detailing